If you subscribe to any package of unlimited design by Red Design Center, it is an agreement that you must follow Terms of Service set by the Red Design Center. Then, an agreement is made between you as a customer with our Red Design Center as a provider of these services.
The package is valid for one company or one individual and this package is not valid if you/your company do business printing services. For example, you do business cosmetics company named Beauty Sdn Ali. Bhd. We are only responsible for design services for the Company Ali Beauty Sdn. Ltd. according to the package selected.
This package does not included making Logo, Website, Video Editing, Booklets, Packaging, layout Books, Paintings, Company Profile, Website, Blog or running Page Facebook / Instagram / Google + / Tumbler or any similar type with it. (If you want or like to add the following services an additional charge will apply)
For social media package, softcopy (.psd .ai .eps etc) will not be granted. We are only provided jpeg or png only. All graphic design for printing uses as business cards, flyers, bunting, signboard and other related, only given in the form of printing copy (softcopy). You can do your own printing in any places who provides printing services by using the softcopy which created by us. In this case, Red Design Center has no rights over anything related to printing. But for your information, we also do printing services online and additional charges will apply.
In terms of create the design, you must provide complete and clear criteria about the design that you want as a background pattern, structure, design and colour selection. You are also need to explain clearly, so we can understand and design what you want. You also can give inspirational examples, so that we can get a better picture of how you want to be.
Period Period Design
The condition to complete a booking from each customer for 2 to 4 days per task. Normally, we will do the design for 3-4 clients at a time and it will takes 2-3 hours of work.
Social media packages are open to only 10 people, and you are advised to book in advance. The turn for social media packages depends on who made reservation first. However, we will try our best to provide the best service to customers.
Spelling Errors (in the Draft / Brief)
We do not provide spelling correction services, so avoid using abbreviations language (short form) when submitting draft to us and make sure to use proper punctuation such as; Full-stop (.), Comma (,) A question mark (?) An exclamation point (!) Quotes ( “”) and many others. Otherwise, you will be charged an additional fee if you often use abbreviations when submitting draft.
We do not provide “copywriting” services to write advertising texts or typing any type of document. Otherwise, an additional fees will be charged.
Spelling Correction Before Print
We are not responsible if the poster produced by us has a spelling mistake or incorrect use of word after we show you in advance to do a review and if there has an error because our mistake, we will make corrections without charge or conditions. But if there are spelling mistake after the printing process, we will not pay any compensation to you.
The package we offer is excluding costs for printing. The Red Design Center will not responsible for any loss or profits, directly or indirectly that affecting your company. Full payment needs to be settled before starting any work. There is no process from our company as long as the payment has not been settled. No changes will be entertained after the printout is in progress.
Use of Vector or Paid Image
Images used in our design are from open sources. However, you may request to use a paid image (Shutterstock.com) and each photo is charged separately.
We are only accept payment via Maybank, the receipt must be sent to us via Email/Whatsapp/Messenger after you make the payment. In addition, credit card payments using Payoner (USD) accounts are also accepted, invoices will be sent via email or whatsapp.
Cancellation of Package/Refund/Return of Warranty
For package cancellation, you cancel the package before the design task starts within 2 days for 100% refund. For 3-7 days only 50% refund will be given. If more than 8 working days your money will not be refunded.
Cancellation of Contract Subscription
Anyone who subscribes to our package offers, you can cancel the package at any time. Furthermore, we do not set a contract limit to subscribe our packages for the following months.
If design order for your Social Media Package does not exceed 5 designs within a month you will be given a free quota bonus for next month. For Printing Package if not more than 3 designs you will be given free additional quota for a month and combined with Social Media & Printing Package not more than 4 design for free for a month.
This unlimited design services are only valid for online and certain services only. Different rates if you want to make reservations face-to-face.
Testimonial Rights / Porfolio Red Design Center
Red Design Center have a right to screenshot WhatsApp / Telegram conversation for marketing purposes (testimonials only). All your booking designs will be our online portfolios of our company. But all customer information and documents which provided by our customers are confidential between us and customers.
Contact and Communication
Get latest updates from us by following our twitter at @reddesigncenter. All business or communications can be done online via Email (firstname.lastname@example.org), Messenger (@reddesigncenter), Whatsapp/SMS (0105756765) and Telegram (@reddesigncenter).
The Red Design Center have a right to make changes, modifications, cancellations or additions to the terms and conditions at any time whether with or without prior notice.